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What Our Customers Are Saying About Us

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We are acutely aware of our customers needs because you are what we work for and every one of our employees hears about the good things that you say. We encourage customers to leave feedback after purchasing through Even though its voluntary, leaving feedback builds trust and lets other shoppers know about your experience.

Customer Testimonials...

"I just wanted to say thank you! my order arrived today I really didn't expect such fast service thank you have a great day!"
-Linda, MN

"In today's business world, service has taken a backseat or is non-existent. I want to let you know that your firm outperformed any expectation's I had. Thank you for your superb, outstanding service!"
-Jason, USA

"I want to take the time to thank you for all your help. You helped me restore a pocket watch to a useful state. And in the process showed me that all businesses are not only about the money. Customer care is alive and well at Esslinger. Your website was most helpful."
-Edgar, USA

"My order arrived today and both watch crystals fit like a glove. Thanks very, very much."
-Mike, FL

"I must thank you for the very prompt service and delivery."
-John, MA

"Just had to send a note complimenting your order service. I was VERY surprised to find the watch parts I ordered late Friday afternoon in this afternoons mail. That is unbelievably fast processing and shipping, WOW! All parts were perfect as usual. Esslinger is by far the BEST I've dealt with when ordering parts for repairing my watches. Thank you very much! Regards,"
-Bill H, FL

"I thank you, again, for the courtesy you've shown, as well as the quick handling and shipping of my order. I don't expect my order is going to enable your vacation cruise to the Mediterranean, but I hope it helps."
-Dr. Green, TX

"Thank you for such great service and speedy shipping. I'm a computer/software guy that is a big watch collector. I'm looking forward to extending that hobby/passion into watch work and repair. The 20 MM watch crystal arrived - as always, very, very much for your great service and jewelry equipment. Always a pleasure."
-Mike, FL

"Excellent service and I am very pleased with my watchband! I'm so glad I found your site."
-Julie, PA

"Thank you for your wonderfully prompt service!!"
-Jim, MO

Hi Mark, the package arrived yesterday and everything is perfect i am a very happy customer. regards,
- jacquie, USA

"Their website is SUPER!!! GREAT for people who make jewelry, and are looking for findings and other supplies and best of all? You WONT believe the prices! I HIGHLY RECOMMEND their website and check it out on Facebook too!!"
-Tina, USA

"On 1-8-2012, I ordered a Sterling Silver Coin Bezel for a 1 Euro coin that my girlfriend had given me while she was visiting me from Italy. This was the first time that I had ordered anything from your company. I had looked all over the internet trying to find a Bezel for this coin. You had the best price that I could find. It was ordered on 1/8 and I received it on 1/11, outstanding! My girlfriend recently told me that she is sending me another 1 Euro coin and a 2 Euro coin, so I will be ordering Bezels for them from you soon. I just wanted to say thanks for the great service and I will be ordering from you again when I receive the other 2 coins. I'm going to recommend you on Facebook also. Thanks again!"
-Hillard S., USA

"Thank you so much for the wonderful experience! I will recommend you to everyone I know. Sincerely,"
-Rob, WI

"I received your product on Saturday...great service, great shipping, great product, great price."
-T.G., VA

"My wife gave me the thankless job of coming up with an inexpensive gift for her to give her 13 DAR chapter officers while she was the regent of her chapter. I had seen the George Washington dollar. I thought why not make that into a pendant or charm since George Washington is revered by the ladies of DAR. Your first order lady helped me find the right bezel for this coin. What a deal! Only $3. After I had ordered the coins from another source, I realized there was not a thingy to pass the chain through. I looked on your website and learned it was called a "bail." I called right away and tried to order the small one. Your order lady told me to get the medium. Then I said that I had an order coming. She managed to get my 13 bails in the original order. Right now I am piecing them together and they look snappy because I had to call and find out how to open and shut the bezels. This gift cost about $5.50 including tax and postage and coins. My wife is thoroughly happy. One thing I have learned in life, if my wife is happy, I am certainly happy. All of that because of you guys. Us Southerners pride ourselves on courtesy and friendliness to strangers. Even though y'all are way far north of I-10, except for the accents, you could pass for Southerners. Thanks again,"
-Robert, Houston, TX

"What GREAT customer service!"
-Leslie, CA

"Thank you very much from Greece i have my item!"
-Angelo, Greece

"I have received [my] order. Thank you very much for your prompt service; it is a pleasure to do business with you."
-Peter, Australia

"Hi! I want you to know that your service is excellent. I received the watchband in two days and was shocked at how quickly I received it. Thank you so very much....I am very pleased and will no doubt recommend your company and even buy more watchbands as needed. Excellent service..."
-Emily, TX

I just wanted to say "WOW" on your great service!
-Julie ,CANADA

"Can't tell you how pleased I am with your company's fair prices and lightning fast delivery. My only regret is that I did not order two to have saved on shipping. Will be happy to refer [your] website and great service."
-Bill, OK

"I spent some time looking for a company to supply my future endeavors and I've been pleased with the communication, expedient shipping and selection of Esslinger. Looking forward to doing a lot more future business. Thanks again!"
-Christopher, MA

"Just a quick thank you for the quick shipping and the special request for specific clock hands. Put the clock together this weekend and it sounds great for the price! I will order from you in the future. Thanks again."
-Robert, US

"Thank you for the excellent service"
-Stephen, TN

"Thanks everybody. My son Alex (15) loves the watch tool kit (and accessories) that you recommended. He was so excited to open and repair his first watch. Esslinger is THE BEST!!!!"
-David, NJ

"Thanks to all for helping with my recent order. It is refreshing to deal with a company and personnel who actually care and do more than just collect a paycheck."
-Lee, Kansas City

"Thank you so much for the update, Looking forward to receiving my parcels! I will definitely be supporting you again in future, as your Service Delivery is most impressive!"
-Marietjie, South Africa

"Thank You so much for the great service!!"

Thanks so much! This was my first - and only a small purchase from you -- but I was impressed with your "human" responsiveness and the way everything was handled, starting with the website. Keep up the fine work. Regards,
-Dennis Dolan, KY

"Good product... good shipping ...Perfect transaction...Best regards."
-Jose, Spain

"I have received the package in perfect order - Quicker than expected. Thanks."

I read about your company on a product review and decided to give you a try. I couldn't be more pleased! Your learning center articles are excellent. Products have good descriptions. The prices are great. What more could a customer ask for?
-Mark, PA

"I had been looking for small (tiny) pearls to repair an old piece of jewelry. I purchased 2 tiny pearls from you last week. Yesterday I glued them in place, a perfect fit. It is beautiful once again. I was pleased with your professional feeling website, ease in ordering and speed in delivery. Thank you."
-Anna, USA

"I received the bezels and watch case today. I cannot thank you enough for your help and great customer service! I will be a continuing customer of Esslinger for sure. Thanks again."
-Rebecca, USA

Thank you for good service!
-Annie, TN

"I just wanted to say thank you. The service I receive from Esslinger has been nothing but phenomenal. I have dealt with other, not to be named, watch supply companies that have always left me feeling cold. The constant communication and updates made me feel very secure and in the know about my orders. Again, thank you for being an outstanding company to do business with."
-Mike, USA

"Just a note to Thank you..and everyone there. I always get everything super fast. Everyone is most helpful."
-Tim, Reno, NV

"Many thanks! I look forward to receiving the watch parts and I appreciate your patience and excellent service."

"Just wanted to commend you on your great service. I just did search online to find what I wanted, and as far as I am concerned got way lucky. You guys are fast. Very fast, even on a very small order. I appreciate your service. Thank you for the best online service ever!"
-Matthew, AZ

"I want to thank you for shipping my order so quickly. I can't believe how fast I received it. I got to wear my earring for Christmas. It was the best gift ever. Thank you again! I will continue to shop & recommend you!"
-Jacqueline, FL

"Want to thank you very much. I could not remove the back of my watch which needed a battery. I have about 30 watches and it is too pricey to have a someone else change the battery. I went online, found your company, and step by step you helped me remove the back. It worked!! I can buy 10 batteries for one dollar and change my own. THANKS FOR YOUR HELP."

"I wish to thank you for your time devoted to my questions. Please pass on to your Management my heartfelt thanks for a Company that still responds to customer inquiries in a timely and courteous manner! This is a very pleasant surprise."
-Charles, Pensacola, FL

"Thanks so much for your help. You have no idea how much I appreciate it. I will recommend your company to anyone who asks. I am very impressed!"
- Brian, VT

"I must say that I have only been watchmaking for about three years and it has been quite apparent for some time now that your company is the best! The friendliness and expertise of your staff is unparalleled. Thank you for all of your hard work and dedication. Keep it up! I have purchased many items from your company before while I was in school in Saint Paul for Watchmaking."
-Mark, Fort Worth, TX

"I wanted to provide some feedback, I just received my order which was faster than I expected. The part fits perfectly! Great price and great service. I wanted to say thanks again for all the help. I will definitely make future purchases and recommend to all my friends."
-David, USA

"Thank you so much for your time and attention. It has been a pleasure doing business with you and a company like Esslinger. All to often companies are not willing to provide customer service for their customers, especially ones that are not spending a great deal of money. I only wish more companies would follow your example."
-Dan D'Amato, USA

"Your company really ROCKS!!! This is really going out of your way to satisfy a customer! Thank you very very much!"
-Ruth, Pella, IA

"Thank you very much for your kind reply and good advice. What a great company that you have that would take the time to write back. You have helped me make a decision about something that I don't know anything about."
-Joan, NY

"My order arrived yesterday, and as always I am very pleased with your service and quality products. Thank you again,"
-Mike, USA

"Thanks again for your help and wonderful products!!!"
-Ann, USA

"I wanted to make my niece a pair of birthstone (amethyst) earrings for her sweet 16 birthday. I searched the internet for loose gemstones and ran across Esslinger. I never heard of the company before and was a bit hesitant in ordering from them, but I am so happy I did. Everything was top quality from the employees I spoke to on the phone, to the fast delivery, and most of all, the BEAUTIFUL gemstones I received! I am a jewelry designer and I finally found the company I want to buy from. If you want the very best in quality materials, customer service and with Esslinger!"
John, USA

"Thank You for your service. I received my [products] already. I can't believe the wonderful service you provide. Thanks again and I can't wait to order again from you."
-Michelle, GA

"You are amazing regarding your customer service!!!!! You never know who you are dealing with on the web so to have this customer service is a welcomed surprise in a world becoming less and less personal. Thanks again so very much."
-Randall, Charleston, SC

"Hello, I received my shipment yesterday. Thank you for keeping me up to date through the process and helping me get the tool I needed. I appreciate your great customer service!"
-Dan, KS

"This is just to thank you for shipping my order so fast and for the great product. I'll be back soon to order more. Thanks."
-Anna, WI

I just want to thank you... my watch works perfect. and the service was very fast. thank you very much
-jack, USA

"Thank you for your help picking the perfect sapphires for me. Always, you dedication to excellence is appreciated. The little things make a big impression."
-Denise, IA

Good morning, yesterday I received the product "255 495 ETA Movements" in good condition, I thank the family Esslinger & Co for the support and I commend your honesty and transparency. Thanks,
-Albeiro, COLUMBIA

"Received my Accutron battery today in the mail and just wanted to say thank you for making this battery available. I have a Bulova Accutron watch that I received as a HS graduation gift in 1975. It hasn’t run in probably 30-40 years, but this battery brought it back to life! Thank you."
-Paul, TX

"Doing business with your company has been a good experience, after reading the bios of several companies, I am glad I chose you. I will bookmark your web-page and remember your prompt responses and good customer service. Thanks."
-S.R., OR

"I received my order today in the mail. Excellent service, very fast, thank you."
-Eric, VT

"I appreciate your help and time, thank you! From what I can tell all of the items you offer are tried and tested, so I feel confident that most choices will be good choices! I love your assortment of watch crystals."
-Beth, Texas

"Thanks for taking care of me. The parts you sent were exactly what we needed. I appreciate your help. Tell your staff we appreciate their service."
-Tim, WI

"I received my order today, and wish to thank you for your very prompt service and I am very impressed with the quality of the goods."
-John, Australia

"You are amazing! thank you so much. you have a customer for life!"
-Maesa, Long Beach, CA

"I'm putting your company in my permanent file for future reference. I admire your cooperation and thank you for rendering a prompt reply."
-Virginia M

"I received this package today and it contained the item that I ordered.. thank you for excellent service...I will order from your company again when I need other items...Again, Thank You."
-Jimmy L

"Hello, thank you so much for the parts and the great service. I think I've found my new second home!!"
-Bob T.

"Thanks for your flexibility and your prompt responses. I will let others know what great service I got from your company. I will be keeping up with your offerings from time to time as well."
-Andy S., USA

"Hello, Thank you for the exceptional service and products. I am beginning an instrument (band) repair business and your products are excellent."
-Jon, MT

"I appreciate the thorough way in which the Esslinger company has handled my order. As of yesterday I have received all the items ordered."
-Linda W., FL

"Thank you for the VERY FAST service!!!"
-Patti D, TX

Thank you so much for your super fast, accurate and reasonably priced response to my order. I placed the order on the net at 2:05 a.m. on Wednesday Oct. 10, 2012 and had the battery in my hands in Baton Rouge, LA from the morning mail delivery on Friday Oct. 12, 2012. We seldom encounter such a high order of efficiency. Truly impressive!!! Thanks again,
-Thomas, Baton Rouge, LA

"Thanks for the fast shipping."
-James, PA

"Just wanted to take a minute to say 'Thanks'! The order arrived today as promised. I appreciate keeping me informed as well as you did. You are a first rate company!"
-Ron, OH

"I want to thank you for all your help as I am glad I discovered Esslinger to help me make necessary battery changes and minor repairs to my wife and my watches. Your website has a lot of great information for DIY maintenance and repairs. My wife loves the fact that I got about 15 of her watches running again just merely by replacing the batteries myself. I guess watches are like shoes for her, can't just have 1 or 2. I will also recommend you to friends and family who are do it yourselfers like me that are in need of any products and services your company offers."
-Jay, OH

"I wanted to thank your company for the fine service and timeliness I received. Although my total order was less than $30.00 you responded quickly to my notes and checked personally that my order was shipped correctly. Customer service at its BEST! Thanks."
-John, IL

"Hello, I received the item yesterday without issue. I installed it and it is working perfectly. Thank you for you great service."
-Mike, VA

"Hello Staff and hard workers at Esslinger, Thank you for your fast turn around of my order. I really appreciate the real rate for shipping for my watch tools. I was telling my self, how can I buy watch movements and parts with 30% freight. Please send us a catalog or flyer's with special offers, we like to buy. Thank You."
-Carl, AL

"Thank you so much for getting back to me so quickly. I am really excited about my order. I love your Web site & products!"
-Ashley, NC

"Your website is so informative. Thank you for that. I have just purchased a very old Omega Constellation ladies watch and the bracelet - Thanks."
-Anne, USA

"Hello, It is with pleasure that I confirm the reception of my order; the parcel arriving this morning. I am very content, all the items meet my expectation, and I'll be back with a new order one of these days for sure. Thank you and best wishes from Austria."
-Leopold, Austria

"A quick note to let you know the package arrived this afternoon in good shape. Am very impressed with the Esslinger service; thank you very much for it."
-J.P., TX

"I was so happy that I finally found a company that offered nylon straps. Many jewelers told me nylon straps were a thing of the past and I wouldn't have any luck finding them, but sure enough I found your website and was excited to be able to have a supplier for my nylon bands. I just wanted to call and say thank you for the order, and I will be ordering more in the future."
-Edwin D .F., MD

"Just received my #110-151 kit which Brandon recommended. Love it - started working immediately on removing backs from watches. Great company - great site - great service! Thanks so much."
-Sue Angel, USA

"Thanks again for your great service, as I find myself leaning more and more to Esslinger for all my parts and supplies. You guys do a great job by having things in stock and shipping out quickly and cheaply! Keep up the good work! Thanks again!"
-C. Alan B., Brandon MO

"I am a total newbie to watch repair. I want to tell you how great your site it. I love the "How to" section. I've already ordered a lot of parts from your store (check me out and you'll see). Thanks for the good work. Hopefully I'll get better at repairs and will need more tools from Esslinger in the future. Thanks again."
-Cara M., USA

"Thank you so much for getting back to me so quickly. I am really excited about my order. I love your Web site & products!"
-Ashley, NC

"Hi, What fantastic service. Even Amazon could learn from you! Have a great weekend."
-Paul, Toronto, ON

"I received the bezels yesterday. Many thanks for the efficient and fast service, I will pass your web site along to my friends."
-Evelyn, CA

"Your website is one of the most comprehensive "how-to" sites I have ever seen. I have worked on computers since the early 70's and built my first digital watch from a Sinclair Radionics kit. Thanks for your time and thanks, also, for a very informative and interesting website."
-Ron, USA

"Thank you for informing me about my shipment. I appreciate so much your kind and quick information regarding this particular order. I will look forward to receiving the items when they arrive. Everything I have purchased from Esslinger has been top quality and your service is superb. Thank you."
- John, USA

"It took a while to find your site, but it was well worth the wait. I had been looking for a North American source for a pressure pin to repair my TAG watch band for several months. I also did not want to purchase 5 lifetimes supply. I ordered online October 31st and received the parts in 4 days. Great cross border service. Thank you."
- Richard, Ontario, Canada

Hello Jean, I just wanted to tell you that i received the crystal on Friday and it is Awesome and so are You. Thanks Again Muchly for helping me out - Deeply Appreciated. Regards,
-John, USA

The order I placed came this morning, very fast delivery. Thanks to the online instructions you provide I had no problem replacing the two movements and crystal. Everything works great. This was my first attempt to do such repairs and they couldn't have worked out any better.
Thanks again,
-Michael, OH

"Just a note to let you guys know you are awesome folks, and I appreciate all the help."
-Jimmy, USA

"Thank you for my 1st order! love the service!"
-Robert, USA

"Hi … I received my order tonight and wanted to tell you that everything is just perfect! Thanks for the excellent service and great products. Nice experience doing business with you. Have a wonderful week!"
-Mary, USA

"Just wanted to say THANK YOU for existing I really didn't know there was such a site and company. As a collector with 50 watches, I have several that are just sitting , with different problems from batteries to links to crystals etc. and I just can't get around to sending them out to various. I have been saved!! You have everything I need without requiring a license or large bulk purchases. My first purchase went quite well. You have acquired a new customer. Thanks again."
-G.H., USA

"I would like to thank you for all your help in finding gaskets for some of my vintage watches. Also, thank you for all the helpful information on your web site. Again thank you for all your help."
-William R., USA

"I'm so happy that you forwarded this site to me for my antiquing needs. I have been window shopping and having a ball for about an hour now. When I get ready to do some serious metal working, I will definitely be back to see you. Your prices are very reasonable and you take the time to teach your customers instead of just selling them something! Honesty is hard to find, but I just found it in you and your company!!!"
-Toni C , USA

"Thank you for my 1st order! love the service!"
-Robert, USA

Dear Friends, I am a lucky man to have all of you as my partners. I am aware that my business is relatively small potatoes but you treat me like I am the only account. Thank you for helping my business prosper. Thank you so much for your friendship.
-Jim, MN

" I received my order tonight and wanted to tell you that everything is
just perfect! Thanks for the excellent service and great products. Nice experience doing business with you."
-Mary, USA

"Great service. I'll shop with you again. Thanks."
-John, Sacramento CA

"I just wanted to tell you all how BEYOND satisfied I am with your company. I placed an order on February 1st and I just sat down to open the box on February 4th! Thank you, thank you, thank you for being so consistent and professional. I ordered some cabs from Hong Kong on January 6th and am still waiting for them! Sooooooo nice not to have those issues with you. I will be back most definitely! Thanks!"
-Noelle, USA

"Dear Esslinger, Just received my order invoice of 3 crystals and a tube of glue. I'm very
impressed with the high level of professionalism. This is my first experience with you guys. Look forward to many more."
-Daniel, USA

"Just to say thank you and received parcel already. Amazed it arrived so quickly."
-Peter, USA

"The stone came Saturday. I compared it to the "Chatham" today. It is lovely and much better priced. Very pleased with the fast shipping and high quality. Thanks."
-Lisa, Cincinnati OH

"Thank you so much for your quick response. I've ordered the replacements parts! You all are awesome."
-Adrianne, CA

"In my brave attempt as an individual with "zero" experience with watch work, I was amazed at how easily it was to apply these date magnifiers following given instructions. I was 100% successful installing various mm sizes on three very expensive watch crystals and couldn't be happier with the results. I highly recommend these for anyone having difficulty seeing their date window. It looks like the watches were made that way. EVERY date window should be magnified and I will always shop from Esslinger for all of my watch maintenance needs in the future. Many thanks."
-Robert C., MI

"I really appreciate all the help you have given in finding the parts that I needed."
-Gerald, Alberta Canada

"I am really glad I came across your site, since I see that a company which sells high quality watch repair tools and parts does not overcharge or make that little extra on shipping. Bravo!"
-Web Response

"I appreciate your fast turn around. Thanks so much!!"
-Lisa, IN

"Such wonderful fast service."
-Samantha, OK

"I appreciate your initial response via the email inquiry, checking on stock and sending just what I was looking for. Thanks again for your assistance and customer service"
-Lucretia, VA

"Wow, that was fast, 5 star rating for you !!! thank you so much!!!"
-Theo, NY

"Discovering your site and your product seems like a dream come true, being able to actually wear my engagement ring without a big chunk of plastic sticking out!"
-Brooke, Toronto ON

"Last week, I placed an order for 50 batteries of various types. I chose USPS shipping because it was the least expensive method and I wasn't in any particular hurry for the shipment. I placed the order at approximately 4:30 in the afternoon (EDT). I received an email notification from your company 45 minutes later. Thinking it was merely an order confirmation of some sort, I was amazed to find that it was informing me the order had shipped! In 45 minutes!!! Seven different types of batteries! WOW!!! Then to top it all off, I received the package from the post office the next day! Now, this is an order I placed late in the afternoon. It took less than 24 hours from placing the order to receipt of package! I understand you are in a different time zone, but still, the speed in which the order was processed was unlike anything I have ever seen! I actually placed the order with your company because of the excellent prices but I was also very impressed with the amount of extremely useful information on your website. This order was only batteries, but rest assured, your site will be the first place I go for products and information from now on. I will be sure to tell my friends about your company and the services it offers. And if my experience was any indication, you would receive 100% positive feedback 100% of the time! I wish your company continued success."
-Mark, Columbia CT



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