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Esslinger.com Shipping Information

You can trust that your order will be quickly processed and safely delivered. Most shipping rates are estimated through our web site automatically. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your products, shipping method selected and your shipment’s destination. Our shipping charges are determined by the weight and total dollar amount of your order, excluding applicable sales tax. If there is a large price discrepancy in shipping costs, you will be notified before the order is processed. If you have special shipping instructions or questions, please contact us before your order is placed.

Shipping Schedule
Orders generally ship within one or two business days of receipt (shipping days Monday through Friday). A tracking number if applicable will be emailed when your order ships if you have provided an email address. If you order multiple items, you may receive multiple shipments that may not always arrive at your location on the same day.

By default, esslinger.com cart and shipping software calculates the UPS and USPS shipping rate that you’ve chosen for all services. All packages shipped via UPS must be delivered to a physical street address. UPS will not deliver to P.O. Boxes

Our shipping address:

Esslinger and Company
1165 Medallion Drive
Saint Paul, MN 55120 USA


Rush Services and Expected Transit Times
Although we attempt to process, fill, and ship orders within 1-2 business days, we usually can help with rush service and special delivery for due dates and deadlines. Please contact us with your needs and we will try to help with getting the products to you as fast as possible. Delivery times vary based on service level, carrier, and location.

Rush Order Processing Information
Esslinger offers Rush Processing for orders placed before 12 PM CST for a small additional fee (choose rush processing at checkout). Esslinger will put forth its best efforts; however, we cannot guarantee that your order will ship the same day. Esslinger.com will rush process your order for an additional fee provided that the following conditions are met:

  • Order is submitted by 12 noon CST
  • Your transaction and credit card authorization is approved
  • Your shipping address matches your credit card billing address (i.e. no alternate ship-to address)
  • Rush processing is only for the initial order. Partial shipments will be handled within quoted time frame
  • Rush processing will only speed up processing time. It does not upgrade your shipping method. (ex. Priority Mail Express will still take 1-3 working days to arrive)

Additional Fees
Additional fees may be accessed by some carriers for signature required, lift-gate truck services, and address corrections. Loss and Damage protection for items up to $300 and detailed tracking are included at no extra charge. For shipments valued over $300, there is a fee of $0.65 per $100 that will be added on to the charges shown in your cart.  If you wish to have a signature confirmation for delivery, this request must be typed within the customer notes section during checkout.  Additional fees will apply for the request of signature required.  

Re-Routing
When using re-routing service (Available only through UPS shipments only), there is an additional charge of $15 per package. Please call us at 800-328-0205 for re-routing service requests.

Continental USA Carriers and Service

UPS

  • Ground (Guaranteed delivery times range from 1-6 business days) (UPS Transit Map)
  • 2nd Day (UPS guarantees delivery of 2nd Day Air shipments by the end of the second business day anywhere in the United States and Puerto Rico (some restrictions apply to Alaska)
  • Next Day Air (Guaranteed delivery of Next Day Air shipments by 10:30 a.m., 12:00 noon, or the end of the next business day depending on location)
  • Next Day Air Saver (Guaranteed delivery of Next Day Air Saver shipments by the end of the next business day anywhere in the contiguous 48 states)

For UPS shipments, the maximum weight is 150 pounds and the maximum size is 165" length + girth.

US Mail

  • First Class (The maximum weight is 13 ounces. Carts that contain products that weigh over 13 ounces will not show this service available)
  • Priority (Priority Mail offers 1-3 day service to most domestic destinations)
  • Priority Mail Express (Priority Mail Express offers 1-2 day service to most domestic destinations)

For US Mail service (Priority and Priority Mail Express) The maximum weight limit is 70Lb. The maximum size is 108" or less in combined length and distance around the thickest part. Because of certain rules and limitations, any of our larger products and liquids that are designated "UPS shipping only" will be shipped UPS even if the checkout shipping method chosen was US mail.

Tracking Tools
Track a UPS Package Here
Track a USPS Mail Package Here

Freight Services Varies by carrier

  • Contact us for any freight quotes and questions

Because of carrier regulations and damage liability, we are not able to use mail envelopes for shipping any products.


Saturday Delivery
Saturday delivery is available for UPS Next Day Air shipments within the USA that are shipped on Friday. Please specify Saturday Delivery in the notes area during checkout (step 3). Additional charges apply for Saturday delivery. The charges will not be shown at checkout, but will be billed to you during processing at our facility.

Alaska, Hawaii, Puerto Rico Carriers and Service

UPS

  • Ground
  • 2nd Day
  • Next Day Air

US Mail

  • First Class (under 1Lb.)
  • Priority
  • Priority Mail Express

Shipments to Hawaii, Alaska, and US territories may carry a surcharge based on dimensional size and also be further restricted in size and weight.

APO and FPO Shipments
All deliveries to APO and FPO US Military addresses are shipped via the US Postal Service. When entering a military  shipping addresses, select "Armed Forces..." as the state and "United States" as the country then enter your valid zip code staring with one of the following: AA (Central and South America), AE (Europe, Canada, and Middle East), or  AP (Asia Pacific),

International Shipping Carriers and Services

  • UPS: Worldwide Express
  • US Mail: Priority International, Priority Mail International Express EMS, First class mail international, Priority mail flat rate international

Please refer to the shipping calculator tool located on your shopping cart and also available during the checkout for shipping charges and carrier options. Some service options will be generated automatically depending on your country/address and product price, size, and weight. Customers are responsible for additional costs, such as customs, duties, VAT, taxes, etc. Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for an estimate before ordering.

Some international shipments can take 2-4 weeks to arrive through the postal service depending on the service level and destination country - tracking international shipments is very limited on postal service.  The United States Postal Service (USPS) international shipping methods "First class mail international" and "Priority mail flat rate international" do not offer any tracking information. If you have chosen these methods of shipment, you will receive a receipt number via email when the package is sent (that receipt number is used only for verification that the package is being picked up and sent by the USPS).

International shipping restrictions
Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options. There may be restrictions by the shipper on liquids, batteries, and other products licensed only for US sales that are not available to international destinations. Package size, product value, and other restrictions can apply from government and shipping companies.

Our shipping insurance policies limit the amount of insurance on international packages and the receiver must assume liability for shipments valued over $2500 / we are not responsible for any loss while shipping beyond that amount.

We reserve right refuse orders outside of the USA. We do not accept orders from Nigeria, Malaysia, or the Philippines


Package Damage
Any returns of packages or products must have authorization before returning, please follow the steps in our return policy. Every effort will be made to settle the claim in a timely, fair and reasonable way; we will work with our customers to a resolution of the claim that can include repairing the item, selling the items for salvage, or replacing the item.

Remember:
Examine all packages before signing for them for signs of damage and mishandling. Inspect the contents as soon as possible and count all the products to compare with the items shown on the invoice. Claims must be filed within ten (10) days of receipt of goods. For damaged shipments delivered when you were not at home, contact us via e-mail at mail@esslinger.com (for best service), or call a customer service representative at 800-328-0205 and describe the damage. If there is minor damage and we can replace a part this may be a faster resolution. If the package needs to be returned, please follow the procedure in steps below.

Visible damage upon delivery
If there is obvious gross damage to the outside of the box or crate you should refuse the shipment. Please remember if you refuse a package for any reason, you must contact us by either e-mail or phone. UPS and Fed-ex policies won't let you open a package to inspect it; you should sign for it if it appears okay, then immediately contact us if there is hidden damage.

Hidden damage
Call or email us as soon as a problem or damage is discovered and save all packaging with the shipment. You should be prepared to provide pictures of item and packaging if requested. You must notify us within ten days of receipt of the order for a concealed damage claim to be considered.

Missing Product
We make every effort to ensure the accuracy of your order. We have over three separate people do safeguard checks on orders and all packages are weighed and video recorded upon shipping to assist with missing product claims. You must notify us within ten days of receipt of the order for a missing product claim to be considered.

Call tags and pickups
You will need to reseal the package securely and drop it into one of the carriers drop box location or have it available for pick up. Include a copy of the original invoice and all packaging materials and original product packaging. If you have a regular UPS or FedEx pickup, you may give the package to the driver. If you cannot safely make the package available, you will have to drop it off at a UPS or FedEx location, otherwise we are unable to help you.


Tracking Tools
Track a UPS Package Here
Track a USPS Mail Package Here

Esslinger and Company is closed for observance of the following holidays:
New Year's Day (January 1), Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving and Christmas Day (December 25) - Orders that would normally be processed on these days will be processed the following business day
 


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