- About Us
About Esslinger and Company
Old-fashioned service with new solutions to make your profits soar
Meet Esslinger.com, the watch and jewelry supplier that's taken a unique approach to craftsman's tasks. We think it should be easy to find watch parts, tools and supplies, so you can say goodbye to long searches and roadblocks. We think that you should be able to know what it is you are buying before it arrives in the mail, so you can say goodbye to the days of no product information. And finally, to make the shopping process fun and hassle free, you will always get a real person when you call, so you can say goodbye to hours spent listening to elevator music while you wait on hold in the phone support queue.
Watch and jewelry repair is all we do and we love to share our expertise with you. That dedication is why more than 100,000 small businesses and hobbyists have chosen Esslinger.com as their supplier of the parts, tools and supplies they need to get the job done. Let us help you find the supplies you need to continue doing what you love.
Experience and Knowledge
Since 1923 we have been helping our customers become more profitable by supplying them with the best products for their needs and keeping them informed about new products and developments in the watch and jewelry industry. If you were in business over 90 years ago, you may remember when Karl Esslinger first opened our doors. Some things have changed since then, like the creation of our online store, but others haven’t, like our commitment to our customers.
By becoming one of our many customers, you will benefit from our huge knowledge base and network that we have built over the last eight decades. Our dedicated and talented employees have the expertise and experience to help you reach your business goals.
Excellent Customer Service
Our professional staff is here to answer your questions and help you make the decision that suits your business needs best. We will follow through with any issues, questions, or problems you may have with our products. Best of all, you will not be stuck with a sales pitch or pressured to buy. We are confident in the price and quality of our merchandise, and we would rather help you find the right product for you than worry about a sales quota.
We believe in building lasting business relationships with our customers. To practice and enhance this aspect, our customer service team members are highly trained and given the most up-to-date information regarding our products. They have the responsibility and authority to make quick decisions while talking to you to address your concerns and will stand firm on the commitments that we make to you. We promise to seek out even better ways to serve you, so that we may grow and prosper together.
We work hard to help our customers succeed because we know that the success of independent retailers is our future. Our goal is to provide you with the best service in the industry so your business may succeed for many more generations to come.
High Quality Inventory
Over the years we have been featured in many major jewelry trade magazines and we are always working with our customers to set their products apart from their market competition. We have developed our own trademark brands to better accomplish this goal, as well as carrying the finest supplies. You can rest assured that when ordering our products you will receive quality products at the most competitive prices.
We pride ourselves on being a One Stop Jewelry Supplier for the independent jewelry business. With just one order and one shipping charge, you can obtain a full range of products that you use in your store on a daily basis. We carry everything from diamonds to the smallest watch parts. Our watch material department is considered to be one of the best in the industry so, whether you need watch & jewelry tools, precious and semi precious gemstones, finished jewelry, jewelers tools, jewelry findings, jewelers supplies, and or watchmaking tools, you can find it here.
Our main focus is to strengthen the position of the independent retailer in an increasingly competitive market. With our toll-free number, fax, and e-commerce website, you can place your order 24 hours a day, 365 days a year. Whatever your needs are, you can depend on us to provide you with reliable and friendly service, backed by huge inventories so you can have it the next day!
Thank you for your business,