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Returns Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange as long as the merchandise is in new and unused condition and you have received a return authorization number. Returns must be made within 30 days of the purchase date and will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable (We will pay the return shipping costs if the return is a result of our error).After the 30 day period, a return may be accepted at our discretion; however, it will be subject to a restocking fee of up to 30%. Please note that it takes us 7-10 business days to process returns or exchanges once they arrive at our Returns Center.


Returns
Click to begin the RMA process online and  receive a return authorization number
After you have received your RMA number and approval (Within 3-4 business days) please carefully package your return with the RMA number and a copy of the invoice and your contact information with the quantity and reason you are returning the item (defective, broken, missing, or wrong item). If you  prefer a replacement, note it on the invoice and we will send the replacement. Refunds are processed within 10 days of receipt and credit given.
Be sure to package the items carefully to ensure safe shipping and ship your package in a prepaid, insured, traceable method to the address below.  Products sent in a standard envelope are subject to damage, we recommend using a protective box or padded envelope with packaging to prevent any damage. 

Exchanges
If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original product price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Esslinger Company
1165 Medallion Dr
Saint Paul, MN 55120

Please package your return in a secure protective box, unfortunately items returned in envelope are often subject to damage and are no longer in a returnable condition.

Warranty Service Repair Work
It is very uncommon to encounter defects in newly purchases items, occasionally it will happen and repair will become necessary (while the product is still under warranty). Generally, all warranty repair work will be handled directly by the manufacturer. Before sending anything back to the manufacturer for warranty work, contact us and we will be sure to direct you to the right person or company. Also, we appreciate knowing when one of our products has a defect in case it effects other products in our inventory.

Package Damage
Any returns of packages or products must have authorization before returning, please follow the steps in our return policy. Every effort will be made to settle the claim in a timely, fair and reasonable way; we will work with our customers to a resolution of the claim that can include repairing the item, selling the items for salvage, or replacing the item.

Remember:
Examine all packages before signing for them for signs of damage and mishandling. Inspect the contents as soon as possible and count all the products to compare with the items shown on the invoice. Claims must be filed within ten (10) days of receipt of goods. For damaged shipments delivered when you were not at home, contact us via e-mail at mail@esslinger.com (for best service), or call a customer service representative at 800-328-0205 and describe the damage. If there is minor damage and we can replace a part this may be a faster resolution. If the package needs to be returned, please follow the procedure in steps below.

Please see our shipping policy for more details on package issues


Non-returnable Items

  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Downloadable Software Products
  • Gift Cards
  • Watch Movements
  • Watch Batteries
  • Designated Special Orders
  • Items specially modified, customized, or manufactured to order
  • Products damaged or altered by repairs done after receiving the product
  • Liquids; liquid based cleaners, plating solutions
     

International and APO/FPO Addresses
Returns of items sold outside the U.S. are limited to defective items only. You're responsible for shipping the product back to our USA return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning, we recommend that you insure it against loss. Returns of non-defective items will be subject to a restocking fee to be determined after all shipping and customs costs have been calculated. If you are returning any item, you must contact us prior to shipping it back so that we can instruct you on the proper Harmonized and Tariff codes to use.

Click to begin the RMA process online and  receive a return authorization number
 


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